Brandon Rogge wrote: > Hi - > > I have custom scripts that create new RT tickets by inserting a manual > INSERT record into the 'Tickets' table.
Simple answer: don't do that. Even if you solve your immediate problem, your scripts can't be future proof and may (will) break with RT upgrades. Use the REST interface instead. If using perl, see RT::Client::REST on CPAN. For ruby... wait another week and a gem will be available. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com