Is the ticket owner supposed to be the approver? In that case use {eva{$self->OwnerObj->Name}}
-Ashishl ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling [jim.tambl...@datatote.co.uk] Sent: Thursday, March 05, 2009 6:13 PM To: rt-us...@bestpractical.com Subject: [rt-users] Little help with template Hi, I should state I have no knowledge of Perl beforehand. I have a scrip that notifies the requestor when an approval ticket has been approved. This is the template; Subject: Ticket Approved: {$Ticket->Subject} Greetings, Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }. Other approvals may be pending. The requestor receives the email as shown below; Greetings, Your ticket has been approved by . Other approvals may be pending. Notice the distinct lack of the approver's name. Thnaks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com