Hi Kenn, We have Remedy Helpdesk and I would be interested in your Perl program to test conversion to RT.
Regards, Jason On 5 Mar 2009, at 22:50, Kenneth Crocker wrote: > Also, for those who have been looking for ways to convert from one > ticketing system to RT, we have written a program in Perl to do just > that. It uses the API, so that all relevant table records are > updated in > RT. Again, we use Oracle, so this may not work for you, but the logic > and process should. All you would have to do is change the syntax and > any environmental setups so the program would work for you and you've > got it. Anyone interested in that? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
