> I'm looking for a way to send an email with the information extracted from > the ticket once a particular field is completed. > is that someone has an idea?
You could write a program that extracts ticket information using the REST interface and then emails it in whatever format you like. But it would be nice to simply have a button in the web interface that does "email this ticket history to watchers" or some such. Other ticket systems I've used had that, so I was bit surprised to find that RT did not. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
