We sent a reply to a customer from an existing ticket, and the customer replied to the email. We had several hours of cron job failures this afternoon because of "RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (custo...@example.com). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue General."
No problem, we got the cron job failures to go away by setting ReplyToTicket privs for Everyone. The customer reply is now in place in the ticket. But we're still getting the following errors in our logs after fixing that issue: Mar 15 01:56:03 system RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Mar 15 01:56:03 system RT: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) They continue to appear every time our cron job runs to collect incoming emails. We have ReplyToTicket and CreateTicket turned on for Everyone. We have "--queue General --action correspond" in the argument list for rt-mailgate. We are not running LDAP. Why are we still getting these messages, and how do we get them to stop? Faith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com