Ashish,
That's a lot of code to add. I was hoping there was a simple command to use within a scrip that would issue or display an error message. However, I'll look this over and see if I can get it to work. Thanks. Kenn LBNL On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote: > Hi, > I have this set up : > > On local/html/Ticket/Modify.html > > In the INIT Block : > > my %queues_custom = ('<name of your queue>' => '1'); > if ($queues_custom{$Ticket->QueueObj->Name}) { > my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket); > push @results,@custom_results; > } > > On local/lib/RT/Interface/Web.pm I have added : > > sub ProcessCustomRequiredUpdates { > my %args = @_; > my $TicketObj = $args{'TicketObj'}; > my @results; > $RT::Logger->debug("Queue name is ".$Ticket->QueueObj->Name." Status is > ".$Ticket->Status); > if ( $TicketObj && $TicketObj->QueueObj->Name =~ m/^(<REGULAR EXPR OF > YOUR QUEUENAME>)$/ && $TicketObj->Status =~ m/^(resolved)$/) { > > my $ObjectCFs = RT::ObjectCustomFields->new($RT::SystemUser); > $ObjectCFs->LimitToObjectId($TicketObj->QueueObj->Id); > $ObjectCFs->LimitToLookupType('RT::Queue-RT::Ticket'); > > my @CustomFields = $ObjectCFs->CustomFields; > foreach my $CustomField (@CustomFields) { > next unless ($CustomField->Name =~ m/^(REGULAR EXPR OF YOUR > CF)$/); > my $Values = $TicketObj->CustomFieldValues( $CustomField->Id ); > unless ($Values->Count) { > push @results, "Error: Custom Field ".$CustomField->Name." is > required. Changing Status of ticket to new"; > $TicketObj->SetStatus('new'); > last; > } > } > } > return @results; > } > > Note: The put the code in modify.html just after pushing the rest of the > various results into @results. I put it after this block of code : > push @results, @wresults; > push @results, @dresults; > push @results, @lresults; > push @results, @cf_results; > > When inserting the new function into Web.pm, make sure to update the correct > values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF > YOUR CF > > I know that I have to put in the new function into Web_Local.pm but if I do > it doesnt seem to work. May be you can test it out and let me know. > > Thanks > -Ashish > ________________________________________ > From: rt-users-boun...@lists.bestpractical.com > [rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker > [kfcroc...@lbl.gov] > Sent: Thursday, March 19, 2009 12:42 AM > To: rt Users > Subject: [rt-users] Help with displaying Error message > > To all, > > I have a scrip thar re-sets the Ticket Status to "open" when a > ticket is resolved and a certain CF has no value. Making the CF > Mandatory is not an option as the users do NOT know what to put in it > when the ticket is created and we don't want the mandatory setting to > stop ticket creation. > What I want to do is display a message on the "Modify Ticket" screen > when they "resolve" the ticket and the CF has NOT been set. Everything > else is working fine. Any help there? Thanks. > > > Kenn > LBNL > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com