Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom field, I try to do this:
Condition: defined by user Action: Create tickets Template: Approved Stage: TransactionCreate Condition: return undef unless ($self->TicketObj->FirstCustomFieldValue('test2') =~ /Oui/i); return 1; Template: ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Test Type: approval Content: Someone has created a ticket. you should review and approve it, so they can finish their work ENDOFCONTENT This allows to create a ticket automaticlly when i Select 'Oui' on Custom Field 'test2', i need also to transmit automaticlly a value of an other custom field when i select 'Oui' on Custom Field 'test2', please can you tell me how i can do this? Thank you,
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