Hi folks,
I have a template to create an approval ticket in rt 3.8.2:
===Create-Ticket: Change Request Approval
Subject: CR Approval for: {$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Requestors: {$Tickets{TOP}->Requestors}
Depended-On-By: TOP
Type: approval
Content-Type: text/plain
Due: {time + 86400}
Content: ...
ENDOFCONTENT
I have a scrip to trigger said approval creation:
Condition: User Defined
my $ticket= $self->TicketObj;
if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change request/i
) {
return 1;
} else {
return 0;
}
Custom action preparation code:
return 1;
Custom action cleanup code:
return 1;
I create a ticket of type 'change request' and recieve 5 identical approvals
for the originating ticket. Anyone have any bright suggestions as to why...?
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
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