I believe a CC entered manually on the reply screen is considered an "Other" for the purposes of scrips. You will need an On Correspond Notify Others with Template Correspondence scrip. I'm not on VPN so I can't check my setup at the moment though.
Mark Grob wrote: > I keep having an on going issue with the CC of an correspondence not > getting an email. What are some of the key things I should look over? > > I have it currently set to: > > Event = On Correspondence > > Action = Send correspondence to Requestor and CC. > > Template = Correspondence Template. > > Comments? It appears to work randomly. > > > -Mark Grob > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
