Hi! Running RT 3.4.5 (yes, I know it's outdated, there are reasons for not upgrading) on Rhel4u4. I've been having some wonky problems lately, despite not making any changes. Today's weirdness is a ticket from a customer submitted via email showing up in the rt log but never making it to a queue. I'm seeing the following message containing the email subject in /var/log/rt/rt.log.
[Fri Apr 3 20:51:55 2009] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - attn: Kim tivomgt01 sending countless events to our monitoring system, please investigate and advise/ thanks (/usr/lib/rt/RT/I18N.pm:226) [Fri Apr 3 21:34:01 2009] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - attn: Kim tivomgt01 sending countless events to our monitoring system, please investigate and advise/ thanks (/usr/lib/rt/RT/I18N.pm:226) [Fri Apr 3 22:34:01 2009] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - attn: Kim tivomgt01 sending countless events to our monitoring system, please investigate and advise/ thanks (/usr/lib/rt/RT/I18N.pm:226) What could prevent it from not doing this conversion? I assume that's what's causing it to get stuck. Is there anything else useful I can look at to diagnose this or kick it into gear? Thanks! ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607
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