Hi Jason; Is the ticket showing a requestor (in the People section) ?? Have you a global scrip On Create AutoReply to requestor on Create ? Have you a global scrip On Correspond Notify Requestors or On Correspond Notify Requestors and CCs ??
Regards; Roy <http://www.vialtus.com/disclaimer.html> Jason Yashinsky wrote: > My RT is sending cc mails on ticket creation, but it is not replying > to the requestor > > In my RT log I see the following messages: > [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server > "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr 9 16:20:14 2009] > [info]: <rt-3.8.2-24301-1239294014-662.40-...@seesawnetworks.com> > #40/309 - Scrip 4 On Create Notify AdminCcs > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:301) > [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server > "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr 9 16:20:15 2009] > [info]: <rt-3.8.2-24301-1239294014-662.40-...@seesawnetworks.com> sent > Bcc: jyashin...@seesawnetworks.com > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:332) > [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server > "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr 9 16:20:15 2009] > [info]: Ticket 40 created in queue 'NewTickets' by test_inbound > (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) > > It seems like there is an error, but I don’t see what the error is? > The messages seem like info messages, not error messages > > Same if I reply or comment on the ticket. The requestor is not being > emailed. > > Any assistance would be appreciatied > Thx > -jason _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
