I would like to know if there is a way to pass a custom field value on ticket create. We have a internal billing system and one of the buttons is for a new ticket. I want to pass the customers account number as a custom field value to the create screen in RT. What is the best way to accomplish this...
Thanks. -- Kelly PRescott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
