fantastic, that worked ! thanks :)
On Fri, 2009-04-17 at 13:11 +0100, Raed El-Hames wrote: > Oleg; > > Modify > /opt/rt3/local/html/Ticket/Elements/Tabs > > Change: > if ( $Ticket->Status ne 'resolved' ) { > $actions->{'G'} = { > > path => > "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id, > title => loc('Resolve') }; > } > > > to: > > if ( $Ticket->Status ne 'resolved' ) { > $actions->{'G'} = { > > path => > "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id, > title => loc('Resolve') }; > } > > > ##Note changing the Action from Comment to Respond > > Regards; > Roy > > Oleg Sladkoff wrote: > > Hi > > > > I would like to know how I can have by default "Reply to requestors" > > when I Resolve a ticket (the actual default is "Comments (not sent to > > requestors). > > > > > > thanks in advance :) > > > > > > -- > > Oleg Sladkoff > > KELKOO - Service Architect > > oleg.sladk...@kelkoo.com > > Yahoo messenger : Kelkoooleg > > tel : +33 (0)476848147 > > gsm : +33(0)675768532 > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@kelkoo.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com