Jean-Christophe Boggio wrote: > Hello, > > We have about 20 specialized queues and one "initial" queue (where all > new tickets go). When someone takes the tickets, he will move it to > another queue. > > We want the requestor to log in to the interface and see the status of > all his tickets, whichever queue they are in. And we'd like it on the > main page something like "My tickets" but for requestors instead of owners. > For the normal UI, we use http://wiki.bestpractical.com/view/TicketsPerQueue For SelfService you could use http://wiki.bestpractical.com/view/ViewMyRequests > Is this possible and how ? I've tried different ACL combinations but > nothing usable. > > Thanks for your help. > > >
-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
