Hi;
A while back I added a ticket custom field with Enter multiple values ,
and then a line lines of code in Ticket/Display.html
if (! $session{'pull'}{$id})
#$RT::Logger->debug("someone viewing this ticket ".
$TicketObj->Id);
$TicketObj->AddCustomFieldValue(Field=>'Pulled-By',Value=>$session{'CurrentUser'}->Name);
$session{'pull'}{$id}= 1;
}
Where Pulled_By is the custom field name, the session bit is to avoid
adding a value on refresh etc, in our case we are not bothered how many
times someone admired a ticket during a session ..
The above lines need to be after a ticket is Loaded, ie after
} else {
$TicketObj ||= LoadTicket($ARGS{'id'});
The proper way to do this is to add this code to callback rather than
editing Display.html
Roy
Flynn, Timothy J wrote:
> I am looking for a way to record when someone views a ticket and log it
> somehow. I know the url accesses are in apache logs. I am looking for
> something long term that people could easily see when a ticket was
> accessed, by who, and when. I was thinking about a scrip to do this to
> record instances to a ticket itself. Also the RT logfile came to mind
> but it is full of other messages and errors. Has anyone done something
> similar?
>
> RT 3.8.2
>
> Thanks!
> -Tim
>
>
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