RT 3.8.2 SLA 02 Dear all
I hope someone can enlighten me on this I have set up in my RT_Siteconfig.pm the following but am not sure how to call it when setting up a the customfield Set(%ServiceAgreements, ( Default => 'Info', QueueDefault => { 'General' => 'Critical', }, Levels => { 'Critical' => { Response => { BusinessMinutes => 60*8*4 } }, 'Major' => { Response => { BusinessMinutes => 60*8*20 } }, 'Minor' => { Response=> { BusinessMinutes => 60*8*30 } }, 'Info' => { Repsonse=> { BusinessMinutes => 60*8*30 } }, 'Special' => { 'Critical' => { Response => { BusinessMinutes => 60*8*3 } }, 'Major' => { Response => { BusinessMinutes => 60*8*10 } }, 'Minor' => { Response=> { BusinessMinutes => 60*8*30 } }, 'Info' => { Repsonse=> { BusinessMinutes => 60*8*30 } }, }, }, ) ); I have defined a normal set of response times but I want to be able to call the one for Special in certain circumstance how do I call it in the custom field or have I misinterpreted what can be done. Regards Simon
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