Thanks Tom, but can I integrate the same with my existing RT (3.8.2)
environment and how can I do that? Where can I get the official
documentation for the Xymon. 

Regards,
Uday

-----Original Message-----
From: Tom Lahti [mailto:t...@bitstatement.net] 
Sent: Tuesday, April 28, 2009 10:24 PM
To: Uday Dey
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query for Service Downtime

>       I was just wondering if I can generate a report for system
> downtime (i.e. the service names and its corresponding downtime)
through
> query builder. Plan was to give the customer name as input and
generate
> the graph as well as chart where the instance name, service name and
the
> downtime is shown. Any help in this regard is greatly appreciated.

xymon (formerly hobbit monitor) makes great availability reports.  Not
sure
how this is a RT question... ?


-- 
-- ============================
   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
-- ============================

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