Daniel, Before anyone can really help it would be useful to have you list each Global scrip (conditions, action, stage) and each Queue based scrip. By seeing these, it will be easier to debug your situation.
Kenn LBNL On 4/29/2009 1:44 AM, Dániel Omaisz-Takács wrote: > Hi all, i have encountered a problem i couldn't solve and couldn't > find any solution on the mailing lists eather: > i have 2 RT instances installed on the server, both are configured > with the same scripts, completely different RT_SiteConfig parameters. > Both are working fine except for one thing: > > Instance 1 does this realy weard email sending bug: i have the default > 3 On Create Autoreply To Requestors > scrip which does NOT send an autoreply no mather what i set up to do > so. But only in one of the RTs, in the other it works fine. And all > the other scrips (like the 10 On Resolve Notify Requestors srip work > fine, send emails etc.) > > In the log i found another strange (or strage for me) but relevant thing: > > [Wed Apr 29 08:06:15 2009] [debug]: Found 2 scrips for > TransactionCreate stage with applicable type(s) Create > (/opt/rt/bin/../lib/RT/Scrips_Overlay.pm:370) > [Wed Apr 29 08:06:15 2009] [debug]: About to commit scrips for > transaction #346 (/opt/rt/bin/../lib/RT/Transaction_Overlay.pm:187) > > 1, i have only 1 scrip for the create state, so how can it find 2? > 2, its about to commit the "3 On Create Autoreply To Requestors" scrip > (i guess thats 1 of the 2) but it doesn't, and i have no idea why. > There is no record of outgoing email in the ticket history eather. > > CC's Watchers and other email functions not working too. It sends the > mail to the recipient but bot to the watchers and the CC's... > Maybe the 2 instances interfearing with each other? If so where and how? > > Please help me, it would be very important to us that it would work. > > Thank you all in advance! > Daniel > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com