Hello everybody: I am using RT for a couple of months and its great. The only problem I cannot find a solution it's that after configuring LDAP authentication users that are not in the LDAP tree cannot create a ticket.
I follow some tips published here in the list but none of them really help. Below I put some the configuration I am using. Any hits about this ? Or where can I see more verbose logs in RT ? Thanks for all people, Klaus Engelmann grant 'Everyone' the right 'CreateTicket' for the queue incoming. Set( @Plugins, qw(RT::Authen::ExternalAuth) ); # The order in which the services defined in ExternalSettings # should be used to authenticate users. User is authenticated # if successfully confirmed by any service - no more services # are checked. Set($ExternalAuthPriority, [ 'My_LDAP' ]); # The order in which the services defined in ExternalSettings # should be used to get information about users. This includes # RealName, Tel numbers etc, but also whether or not the user # should be considered disabled. # Once user info is found, no more services are checked. Set($ExternalInfoPriority, [ 'My_LDAP' ]); # If this is set to true, then the relevant packages will # be loaded to use SSL/TLS connections. At the moment, # this just means "use Net::SSLeay;" Set($ExternalServiceUsesSSLorTLS, 0); # If this is set to 1, then users should be autocreated by RT # as internal users if they fail to authenticate from an # external service. Set($AutoCreateNonExternalUsers, 1); Klaus Engelmann CCNA CCDA - CSCO10971632
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