re On Thu, 2009-04-30 at 09:21 +0200, Bernhard Hansbauer wrote:
> using RT 3.8.2 with RTFM 2.4.0
> as mentioned in the subject, i wonder if it's possible to have a
> default autoreply on ticket creation, _unless_ there is an autoreply
> defined in the queue. any hint greatly appreciated,
Delete "Autoreply To Requestors" script in global scripts and define a
new custom one:
Condition: User Defined
Action: Autoreply to Requestor
Template: Global template: Autoreply
Stage: TransactionCreate
Custom condition:
return($self->TransactionObj->Type eq "Create" &&
$self->TicketObj->QueueObj->Name ne "XXXXX" )
XXXX - is your defined queue name
For XXX queue you need to create new script defined in queue for example
to sends out different custom reply.
I hope it helps.
regards,
Andraz
--
Humppa all the way!
signature.asc
Description: This is a digitally signed message part
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
