What is the proper way to customize rt to add a button into a ticket so I can perform an outside function? What I want to do is to have a label printer print a address label from a ticket. This would be done when the staff person is adding the ticket. this should not be done for all tickets, and it only needs to be done on demand. I can use the ticket id to look up the correct information, I just don't know how to go about customizing for this...
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