Hi! I've got a slightly complex question (at least to me..) and I haven't been able to come up with s solution after lots of googling, trying stuff from the wiki, etc.
My bigger goal is to set up RT so that requestors get an email notifying them of their ticket id etc aftre creation. If they are new users, they should get a autocreated password. There is a page in the wiki on this http://wiki.bestpractical.com/view/AutogeneratedPassword This works when I submit a ticket via email. But... On our website, we have a small feedback box (yes, inspired by hiveminder ;-) User can enter their problems there, which get temporarily stored in our DB. A cronjob than takes the proto-tickets and submits them to our RT via RT::Client::Rest. There we log into RT with a system user and set the requestor to the users email address: $ticket = RT::Client::REST::Ticket->new( rt => $rt, subject => $subject, queue => $queue, requestors => \...@requestors, )->store( text => join( "\n", $subject, '', @desc ) ); This works perfectly, but not with the Password autogeneration. After some trial and error, I figured out that RT::Client::REST seems to set the requestors AFTER ticket creation, thus there are no requestors during 'On Create'. I figured out the correct custom condition (I think): return 0 unless $self->TransactionObj->Type eq 'AddWatcher'; return 0 unless $self->TransactionObj->Field eq 'Requestor'; return 1; But I wasn't able to get template from AutogeneratedPassword to work. I guess, some of the values used in there do not apply to this later stage. So, any pointers on how do autogenerate a password right after on Create? Thanks! -- #!/usr/bin/perl http://domm.plix.at for(ref bless{},just'another'perl'hacker){s-:+-$"-g&&print$_.$/} _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
