Hi list, I've programmed my own action module to create tickets from forwarded mails.
Therefore I scan from and subject headers in all attachments and set the ticket's requestor to the original mail from and the subject to the original subject. Now I would like to also set the tickets content to the original content of the forwarded mail but I cannot find a way to do so. I have to set the $Transaction->Content before applying the template "Autoreply" and I know the Prepare method must be overwritten to do so, but if I change $self->TransactionObj->{'message'}->{'items'}->[0]->{'values'}->{'content'} it wont have any effect and I cannot find a set-method for the property Content of the transaction object. Any hint / advice? Greets & have a nice day! :) Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com