Hi all, please help me, i need to change the username format in the ticket history to display not the username but the realname instead! For example: I have the users with random login chars: S2ttkt is Adam Kovacs
S2ttkt - Ticket 44: Correspondence added to Adam Kovacs - Ticket 44: Correspondence added I tried changeing the Set($UsernameFormat to RealName, Verbose etc but nothing seams to modify the transaction creators name display format. Thankyou in forward! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
