$Ticket->Owner is an object ID. Try these instead: $Ticket->OwnerObj->RealName $Ticket->OwnerObj->EmailAddress
At 09:46 AM 5/18/2009, Jeff Lucas wrote: >I attempted to add the following to my AutoReply template... > >This ticket is owned by: > > "{$Ticket->Owner()}" > >Unfortunately, Owner() results in just the users ID (i.e. "63") which is >meaningless to most folks. Instead, I'd like to include the owner's >Name and/or email address. I do not see either in the "ACCEPTABLE >FIELDS" at http://wiki.bestpractical.com/view/Template_Fields. -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com