Hello, The wiki entry for this has a fair amount of code, but no information about where to get it or how to get it running. CPAN doesn't think it exists. ConfigureEscalation on the wiki says "EscalatePriorityLinear<http://wiki.bestpractical.com/view/EscalatePriorityLinear>.pm can be copied to local/lib/RT/Action/." Sounds good; where is EPL.pm? Is that the first code block, and if so, do i just paste that into Action/? Is the patch to avoid Last Modified: being changed by cron still necessary in 3.8.2?
Thanks, Rob -- /chown -R us:us /yourbase
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