Hello, I forgot to add the error_log example, when I comment out all the LDAP and ExternalAuth Settings in RT_SiteConfig.pm. I've tried using root and password to logon to the web interface with no avail. What could be happening? There's got to be somewhere this program retrieves root name and password password.
APACHE ERROR_LOG: [Tue May 19 17:12:33 2009] [notice] caught SIGTERM, shutting down [Tue May 19 17:12:36 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue May 19 17:12:38 2009] [notice] Digest: generating secret for digest authentication ... [Tue May 19 17:12:38 2009] [notice] Digest: done [Tue May 19 17:12:39 2009] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue May 19 21:12:48 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:12:53 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:13:36 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:13:37 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:13:38 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:13:39 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:20:59 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:21:00 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:21:01 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:21:18 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 17:24:54 2009] [notice] caught SIGTERM, shutting down [Tue May 19 17:24:57 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue May 19 17:24:59 2009] [notice] Digest: generating secret for digest authentication ... [Tue May 19 17:24:59 2009] [notice] Digest: done [Tue May 19 17:25:00 2009] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations [Tue May 19 21:25:09 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:25:14 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:30:47 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) [Tue May 19 21:30:52 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268) RT_SITECONFIG SETTINGS: # Set( $rtname, 'example.com'); # Set(@Plugins,(qw(Extension::QuickDelete))); # Set($WebPath, "/rt3"); Set($rtname, "broadvox.local"); Set($Orginization, 'broadvox.local'); Set($CorrespondAddress, 'echat...@broadvox.net'); Set($CommentAddress, 'echat...@infotelecom.us'); Set($Timezone, 'US/Eastern'); # Set($WebBaseURL, 'http://rt.broadvox.local/'); # Set(@Plugins, qw(RT::Authen::ExternalAuth)); # Database # Set($DatabaseType, 'mysql'); # Set($DatabaseUser, 'rt_user'); # Set($DatabasePassword, 'rt_pass'); # Set($DatabaseRTHost, 'localhost'); # External Authentication # Set($ExternalAuthPriority, ['My_LDAP']); # Set($ExternalInfoPriority, ['My_LDAP']); # Set($AutoCreateNonExternalUsers, 1); # Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']); # LDAP # Set($AuthMethods, ['My_LDAP', 'Internal']); # Set($LdapExternalAuth, 0); # Set($LdapExternalInfo, 0); # Set($LdapAutoCreateNonLdapUsers, 1); # Set($LdapAttrMap, {'Name' => 'sAMAccountName', # 'EmailAddress' => 'mail', # 'Orginization' => 'o', # 'RealName' => 'cn', # 'ExternalContactInfoId' => 'dn', # 'ExternalAuthId' => 'sAMAccountName', # 'Gecos', => 'sAMAccountName', # 'WorkPhone', => 'telephoneNumber', # 'Address1' => 'streetAddress', # 'City' => 'l', # 'State' => 'st', # 'Zip' => 'postalCode', # 'Country' => 'co'}); # Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name', # 'EmailAddress', 'RealName', # 'WorkPhone', 'Address2']); # Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress', # 'mailAlternateAddress']); # Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']); # Set($LdapServer, 'clehbdc01.broadvox.local'); # Set($LdapBase, 'OU=USA,DC=broadvox,DC=local'); # Set($LdapFilter, '(objectClass=*)'); 1; From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eric Chatham Sent: Tuesday, May 19, 2009 13:10 To: RT-Users@lists.bestpractical.com Subject: [rt-users] Regular Authentication and ExternalAuth RT 3.8.1 Hello, It appears that after I got Apache/MySql working previously, I am unable to login with the default username/password (root/password) to the web interface. I started a new topic for this. I also tried adding settings in for ExternalAuth to the RT_SiteConfig.pm. I am getting an @INC error in Apache when I try restarting the service. Even before I added the "External Authentication" variables, "LDAP" variables and the "ExternalAuth" Plugin setting, I still could not login using root and password. /opt/rt3/etc/RT_SiteConfig.pm settings: # Set( $rtname, 'example.com'); # Set(@Plugins,(qw(Extension::QuickDelete))); # Set($WebPath, "/rt3"); Set($rtname, "broadvox.local"); Set($Orginization, 'broadvox.local'); Set($CorrespondAddress, 'echat...@broadvox.net'); Set($CommentAddress, 'echat...@infotelecom.us'); Set($Timezone, 'US/Eastern'); # Set($WebBaseURL, 'http://rt.broadvox.local/'); Set(@Plugins, qw(RT::Authen::ExternalAuth)); # Database Set($DatabaseType, 'mysql'); Set($DatabaseUser, 'rt_user'); Set($DatabasePassword, 'rt_pass'); Set($DatabaseRTHost, 'localhost'); # External Authentication Set($ExternalAuthPriority, ['My_LDAP']); Set($ExternalInfoPriority, ['My_LDAP']); Set($AutoCreateNonExternalUsers, 1); Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']); # LDAP Set($AuthMethods, ['LDAP', 'Internal']); Set($LdapExternalAuth, 0); Set($LdapExternalInfo, 0); Set($LdapAutoCreateNonLdapUsers, 1); Set($LdapAttrMap, {'Name' => 'sAMAccountName', 'EmailAddress' => 'mail', 'Orginization' => 'o', 'RealName' => 'cn', 'ExternalContactInfoId' => 'dn', 'ExternalAuthId' => 'sAMAccountName', 'Gecos', => 'sAMAccountName', 'WorkPhone', => 'telephoneNumber', 'Address1' => 'streetAddress', 'City' => 'l', 'State' => 'st', 'Zip' => 'postalCode', 'Country' => 'co'}); Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2']); Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress', 'mailAlternateAddress']); Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']); Set($LdapServer, 'clehbdc01.broadvox.local'); Set($LdapBase, 'OU=USA,DC=broadvox,DC=local'); Set($LdapFilter, '(objectClass=*)'); 1; APACHE ERROR_LOG: [Tue May 19 12:54:25 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting... [Tue May 19 12:55:17 2009] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 625.\nCompilation failed in require at (eval 2) line 1.\n [Tue May 19 12:55:17 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting... Eric Chatham MIS Department Phone: (216) 373-4683 Fax: (216) 373-4669 echat...@broadvox.net [cid:image001.gif@01C9D8A9.37AF5580] ________________________________ CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ________________________________ CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.
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