You are granting OwnTicket rights to a group you did not mean to, likely Requestors or Everyone
Venkateswaran, Subbaraman wrote: > > Can someone please explain why we see all kinds of emails, junk in > addition to Login IDs in the Owners drop-down in RT search page? Is > there a way we can control or maintain this, please? This is screwing > up people's RT search on tickets based on owners. > > Thanks a lot. > > > THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE > PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM > DISCLOSURE. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, > distribution, copying or use of this message and any attachment is > strictly prohibited. If you have received this message in error, > please notify us immediately by replying to the message and > permanently delete it from your computer and destroy any printout thereof. > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com