You can deliver using web request with credentials of an user. On Thu, May 21, 2009 at 2:48 PM, Simon Dray <simon.d...@antplc.com> wrote: > Roy > > This looks like a possibility many thanks for the prompt response, do you > know if it is documented anywhere in full I guess probably in the Docs. Is it > possible to RT command line to ingest the file as I want to automate the > whole process i.e a file get delivered to my RT server and at a given time a > cronjob run the ingest process and then generates a report of what was done, > bit more complex than my post indicated I know. > > Best regards Simon > > -----Original Message----- > From: Raed El-Hames [mailto:r...@vialtus.com] > Sent: 21 May 2009 11:31 > To: Simon Dray > Cc: RT-Users@lists.bestpractical.com > Subject: Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve > tickets > > Simon; > > Do you mean something similar to : > Tools->Offline ?? > > Roy > > > > > > Simon Dray wrote: >> >> Hi, >> >> >> >> Has anyone had to use csv,xml,plain or xls files and then ingest them >> into RT to Create, Change or delete I ask the question because there >> is no point in re-inventing the wheel if something has already been >> written that can be shared. >> >> >> >> Regards Simon >> >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
