Hello-
We are testing an upgrade from 3.6.0 to 3.8.2. We have a scrip/template running
on our Changes queue to create an approval ticket in the ___Approvals queue
upon creation. This is not working if the ___Approvals queue is disabled. It
will only create tickets in enabled queues (I have set it to create the
approval ticket in the Changes queue and in an enabled ___Approvals queue and
both worked). The same setup with the disabled queue works in our 3.6.0
installation.
Here is the template:
===Create-Ticket: changeapproval
Subject: Change approval for: {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ___Approvals
Type: approval
AdminCc: {
my $group_name = 'Global Change Approvers';
my $groups = RT::Groups->new( $RT::SystemUser );
$groups->LimitToUserDefinedGroups();
$groups->Limit(
'FIELD' => 'Name',
'OPERATOR' => '=',
'VALUE' => $group_name );
$groups->First->Id;
}
Content: Someone has created a change ticket. you should review and approve it,
so they can finish their work
ENDOFCONTENT
The scrip settings are:
Description: Create Approval Ticket
Condition: On Create
Action: Create Tickets
Template: Global Template: Change Approval
Stage: TransactionCreate
We are running:
Perl v5.8.8 under linux
Apache2::Module v2.000004;
mod_perl v2.000004;
Has anyone else encountered this problem and been able to solve it? Thanks.
Carrie Fickies
Change Management Coordinator
Business & Technology Solutions
Valassis
38905 Six Mile Rd.
Livonia, MI 48152
734-432-8061 ext. 28061
ficki...@valassis.com
Red<http://www.redplum.com>Plum<http://www.redplum.com> is the ultimate source
of value- online, in your mailbox, on your doorstep, with your newspaper, and
in your store.
This message may include proprietary or protected information. If you are not
the intended recipient, please notify me, delete this message, and do not
further communicate the information contained herein without my express written
consent.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
