Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it.
Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner and the link to the ticket something like this.. -------------------------------------------------------------------------- New Ticket has been created. Tue May 26 10:32:13 2009: Request 162 was acted upon. Transaction: Ticket created by Jacob Queue: General Subject: Template design replacement Owner: Nobody Requestors: ja...@kjdfhhg.com Status: new Ticket <URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 > -------------------------------------------------------------------------- Here when you click on the ticket URL it should open the ticket right? may be by asking to login or so to proceed viewing the ticket. *) Can you check if it opens by asking for a login or opens directly the ticket in your RT 3.8.3? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating.... "Can't call method "HasRight" on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351." When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. Thanks && Regards Manohar -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: > I have a RT 3.8 system. When an user write a comment or reply, the > line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com