Try {$Ticket->FirstCustomFieldValue('Your_Custom_Field_Name')} in the body of the template!
Regards; Roy hanane ourdani wrote: > hi all, > > is it possible to send a notification with a value of cutom field, > > thank you _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com