Thanks,
That was the problem. The user was autocreated when added as a watcher which was a mistake. I cleared the email line and disabled the user and things are fine now. Richard Knowles On Fri, 29 May 2009, Jeff Voskamp wrote: > On 05/29/2009 01:16 PM, Richard Knowles wrote: > > Hello, > > > > I am running 3.8.1 and early on during testing tickets were created with > > an e-mail address in the CC: field to a person not yet an RT-user. > > Later when trying to add that person as a user > > (Configuration->Users->Create) the create user will fail with the message: > > User xyz: Email address in use > > > > I don't know where to look to fix this. > > > > Richard Knowles > > Senior Network Support Engineer > > Adax, Inc. 614 Bancroft Way > > Berkeley, CA 94710 > > Tel: 1-(510)-548-7047 ext. 148 > > Fax: 1-(510)-548-5526 > > http://www.adax.com > > > Lookup the user by email and edit them. > They were probably autocreated as unprivileged when first mentioned. > > Jeff > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
