Alberto, When you say you removed a user via MySQL do you mean you merely dropped the record from the USERS Table?
Kenn LBNL On 6/3/2009 1:55 AM, Alberto Villanueva wrote: > Good morning, > > Yesterday I removed a user (within MySQL) had several assigned > tickets. Now these have Owner= (no value). > > I have tested next: > > 1.- MySQL query, but I cannot select because Owner= (no value) > 2.- In RT: new Search / Batch update / (I cannot because RT says > "Only you can assign tickets that they haven't Owner or it's > Nobody") > > Could I tell me how I assign the new owner? > > Best regards, > > ALBERTO VILLANUEVA DEL VAL > Consultant > ____________________________________________ > Altran Technologies > ParqueEmpresarial Las Mercedes, Edificio 1 > Campezo Street, 1- 28022 - Madrid, Spain > Tel: + 34 91 744 46 00 - Ext: 2205 > Fax: + 34 91 415 24 57 > www.altran.es > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com