Thank you very much jeremy. It is a big help. someone kindly show me the syntax for: - ignoring the request (basically do nothing) - send or forward the message to AdminCC
thanks! On Thu, Jun 11, 2009 at 5:51 PM, Jeremy Winder <jwin...@logicalsi.com>wrote: > I have also found this mailing list extremely helpful, and finally > someone asked a question I can help with. > > On the wiki there is a > scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages > , that will merge the Problem and Recovery notices then automatically > close the ticket. If you don't want the ticket to be automatically > closed, you can replace the second to last line, > $self->TicketObj->SetStatus( "resolved" ); with the action you do want > to happen. > > Hope this helps, > > Jeremy > > > On Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote: > > Hi, > > > > I'm sending a lot of questions and been getting substantial and > > concise responses. This mailing lists is the best on all the mailing > > list. members provided the answer accurately and extensively. Thanks > > very much guys! > > > > Anyway, I have another question. > > > > Is there a way or an exisiting scrip to filter subject with ** > > RECOVERY and alert and OK ** , then do not create a ticket but just > > send email to AdminCC. Yes, the request email is coming from Nagios > > alerts. > > > > > > Thanks for the great help! > > Roehl > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > >
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