Hi Ken, Thanks for your reply, I think that's what we are looking for.
When I took another look in the mailing list archives, I saw mention of this being added as a user setting / preference in an email from 2005. We couldn't find any such setting in 3.8.3, is this feature available somewhere? http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html //>/ With the notify actor setting of 0, RT won't send mail to the 'actor' - />/ the thinking is that you've made the update so you don't need to be notified />/ of the update. You can, of course change the setting to 1 in which case you />/ will get the mail. Does that answer your question? />/ />/ This has caused confusion for some of our users who aren't aware of this />/ feature and expect to see mail. We are about to introduce a user preference />/ that controls this so that the individual can choose what behavior they />/ want. />/ />/ Steve />/ / Thanks, - Dominic Ken Crocker wrote: > Dominic, > > RT doesn't normally notify the initiator of a transaction, as it > would be redundant (plus there is a record of the reply in the ticket > history). However, if that is what you want, you need to turn on the > "Notify Actor setting in your RT_SiteConfig.pm file located at > $RTHOME/etc. Hope this helps. > > Kenn > LBNL > > On 6/11/2009 12:44 PM, Dominic Lepiane wrote: > >> Hi rt-users, >> >> I'm not sure where to look for this and I couldn't find where in the >> config or preferences this can be done, but is is possible to have >> replies sent to the replying person? So if I reply to a ticket, I would >> get a copy of my own reply as well as the other people? >> >> Thanks, >> - Dominic >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com