Thanks Raed. Your help is very much appreciated. All is fine now.
On Mon, Jun 15, 2009 at 10:27 AM, Raed El-Hames <r...@vialtus.com> wrote: > I think you are misunderstanding what merge actually mean, or I am > misunderstanding you, when you merging you are making 2 tickets into 1, so > the scrip we did will create a ticket then merge it into your existing > **Problem** ticket, so as per the logs below if you search for ticket 2410 > it should give you the original Problem ticket with the new ticket embedded. > > > Regards; > Roy > > rmp dmd wrote: > >> >> Thanks Raed. I changed it. However, tickets are still created when sent >> with the same subject. >> Below are the logs: Hope you can help me identify. >> Thanks! >> LOGS >> _1st email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt is >> CRITICAL **:_ >> [Mon Jun 15 14:01:27 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' >> for text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226) >> [Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:01:27 2009] [debug]: Guessed encoding: ascii >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for >> transaction #37178 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for >> transaction #37179 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for >> transaction #37180 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for >> transaction #37181 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:27 2009] [debug]: About to think about scrips for >> transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:27 2009] [debug]: About to prepare scrips for >> transaction #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160) >> [Mon Jun 15 14:01:27 2009] [debug]: Found 4 scrips >> (/opt/rt3/lib/RT/Scrips_Overlay.pm:356) >> [Mon Jun 15 14:01:27 2009] [debug]: About to commit scrips for transaction >> #37182 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169) >> [Mon Jun 15 14:01:27 2009] [info]: < >> rt-3.4.5-19172-1245074487-524.2410-...@data1.echoworx.net <mailto: >> rt-3.4.5-19172-1245074487-524.2410-...@data1.echoworx.net>> #2410/37182 - >> Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) >> [Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for >> transaction #37183 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:28 2009] [info]: < >> rt-3.4.5-19172-1245074487-524.2410-...@data1.echoworx.net <mailto: >> rt-3.4.5-19172-1245074487-524.2410-...@data1.echoworx.net>> sent To: >> rmp.dmd1...@gmail.com <mailto:rmp.dmd1...@gmail.com> Cc: Bcc: >> (/opt/rt3/lib/RT/Action/SendEmail.pm:297) >> [Mon Jun 15 14:01:28 2009] [info]: < >> rt-3.4.5-19172-1245074487-1275.2410-1...@data1.echoworx.net <mailto: >> rt-3.4.5-19172-1245074487-1275.2410-1...@data1.echoworx.net>> #2410/37182 >> - Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) >> [Mon Jun 15 14:01:28 2009] [debug]: We found a part. we want to record it. >> (/opt/rt3/lib/RT/Action/SendEmail.pm:381) >> [Mon Jun 15 14:01:28 2009] [debug]: We found an attachment. we want to not >> record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378) >> [Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8 >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:01:28 2009] [debug]: Guessed encoding: utf8 >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:01:28 2009] [debug]: About to think about scrips for >> transaction #37184 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:01:28 2009] [info]: < >> rt-3.4.5-19172-1245074487-1275.2410-1...@data1.echoworx.net <mailto: >> rt-3.4.5-19172-1245074487-1275.2410-1...@data1.echoworx.net>> sent To: >> Cc: Bcc: penara...@echoworx.com <mailto:penara...@echoworx.com> >> (/opt/rt3/lib/RT/Action/SendEmail.pm:297) >> [Mon Jun 15 14:01:28 2009] [info]: Ticket 2410 created in queue 'IT' by >> rmp.dmd1...@gmail.com <mailto:rmp.dmd1...@gmail.com> >> (/opt/rt3/lib/RT/Ticket_Overlay.pm:730) >> >> _2nd email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt >> is CRITICAL **_ >> [Mon Jun 15 14:04:42 2009] [debug]: Converting 'ISO-8859-1' to 'utf-8' >> for text/plain - Subjectless message (/opt/rt3/lib/RT/I18N.pm:226) >> [Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:04:42 2009] [debug]: Guessed encoding: ascii >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for >> transaction #37185 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for >> transaction #37186 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for >> transaction #37187 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for >> transaction #37188 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:42 2009] [debug]: About to think about scrips for >> transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:42 2009] [debug]: About to prepare scrips for >> transaction #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160) >> [Mon Jun 15 14:04:42 2009] [debug]: Found 4 scrips >> (/opt/rt3/lib/RT/Scrips_Overlay.pm:356) >> [Mon Jun 15 14:04:43 2009] [debug]: About to commit scrips for transaction >> #37189 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169) >> [Mon Jun 15 14:04:43 2009] [info]: < >> rt-3.4.5-19317-1245074683-948.2411-...@data1.echoworx.net <mailto: >> rt-3.4.5-19317-1245074683-948.2411-...@data1.echoworx.net>> #2411/37189 - >> Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) >> [Mon Jun 15 14:04:43 2009] [debug]: About to think about scrips for >> transaction #37190 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:43 2009] [info]: < >> rt-3.4.5-19317-1245074683-948.2411-...@data1.echoworx.net <mailto: >> rt-3.4.5-19317-1245074683-948.2411-...@data1.echoworx.net>> sent To: >> rmp.dmd1...@gmail.com <mailto:rmp.dmd1...@gmail.com> Cc: Bcc: >> (/opt/rt3/lib/RT/Action/SendEmail.pm:297) >> [Mon Jun 15 14:04:43 2009] [info]: < >> rt-3.4.5-19317-1245074683-272.2411-1...@data1.echoworx.net <mailto: >> rt-3.4.5-19317-1245074683-272.2411-1...@data1.echoworx.net>> #2411/37189 >> - Scrip 19 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) >> [Mon Jun 15 14:04:44 2009] [debug]: We found a part. we want to record it. >> (/opt/rt3/lib/RT/Action/SendEmail.pm:381) >> [Mon Jun 15 14:04:44 2009] [debug]: We found an attachment. we want to not >> record it. (/opt/rt3/lib/RT/Action/SendEmail.pm:378) >> [Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8 >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:04:44 2009] [debug]: Guessed encoding: utf8 >> (/opt/rt3/lib/RT/I18N.pm:396) >> [Mon Jun 15 14:04:44 2009] [debug]: About to think about scrips for >> transaction #37191 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156) >> [Mon Jun 15 14:04:44 2009] [info]: < >> rt-3.4.5-19317-1245074683-272.2411-1...@data1.echoworx.net <mailto: >> rt-3.4.5-19317-1245074683-272.2411-1...@data1.echoworx.net>> sent To: >> Cc: Bcc: penara...@echoworx.com <mailto:penara...@echoworx.com> >> (/opt/rt3/lib/RT/Action/SendEmail.pm:297) >> [Mon Jun 15 14:04:44 2009] [info]: Ticket 2411 created in queue 'IT' by >> rmp.dmd1...@gmail.com <mailto:rmp.dmd1...@gmail.com> >> (/opt/rt3/lib/RT/Ticket_Overlay.pm:730) >> >
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