I do this via the templates, create a new template and at the top of the template add:
To: {$Transaction->CreatorObj->EmailAddress} Subject:{$Ticket->Subject} RT-Attach-Message: Yes Your template text etc In the scrip make your Action: Notify Other Recipients Template: Your new template Regards; Roy Richard Brady wrote: > Hi folks > > I am trying to write a Scrip to autoreply to only the actor of a > transaction. When a ticket is closed and someone tries to correspond, > I want to autoreply with a message advising that further > correspondence is not possible. I am currently using Autoreply to > Requestors and CCs, but this sends the notification to everyone. Now I > have put custom conditions in my other scrips to not relay the > correspodnence on a closed ticket, so other requestors are getting the > "bounce" message and won't know where it's from. > > I don't believe this is related to the global NotifyActor setting > which has been discussed several times on this list. > > I think the problem here is that I know how to write a custom > condition, but I have no idea how to write a custom action which sends > an email. If I could find an example of a custom action that replies > to ticket requestors, I could probably modify it to send to > transaction actor instead, but I can't find such an example. > > Thanks in advance for any tips. > > Richard > > -- > Richard Brady > T: +44 (0)7771 623 348 > E: rnbr...@gmail.com <mailto:rnbr...@gmail.com> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com