RT 3.8.1 - I am trying to write a scrip that sends notification to adminCCs when a ticket is merged. My user-defined condition is:
my $txn = $self->TransactionObj; return 0 unless $txn->Type =~ /^AddLink$/i; return 0 unless $txn->Field =~ /^MergedInto$/i; ... etc etc ... return 1 However it seems that merging a ticket creates two of these transactions, and my notifications are sent twice. Suggestions? Thanks, Justin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
