Ist not a good thing that it does not send an auto - response? otherwise you'll end in a loop of updates vs new tickets if you want to get 2 RT to talk to each other, I would recommend you use the REST or WebService interface
Regards; Roy Bashir Jahed wrote: > > Hi, > > > > We have 2 RT systems, they both working but when I try: > > > > · adding my second RT system as a cc to my first when > commenting on a ticket, > > · the ticket gets created on the second RT system but it does > not send an auto response to the first RT system. > > > > However if I send from my mail account to the second RT system I do > receive a response. I have a global scrip to” on create, reply to > requestors” > > > > Any ideas why it would do this? > > > > Bashir > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
