Have you seen subject tag feature? It's a new property of queues you can change via the web UI.
On Wed, Jul 8, 2009 at 7:17 PM, Chip Mefford<c...@well.com> wrote: > Been a happy RT user for a few years now, currently running > 3.8.1. For these last years, I've only had one active queue > for helpdesk. > > I recently had reason to add a second queue for the folks > doing facilities maintainence. > > All iz well. But since I now have 2 queues, I was wondering > if there was a way to differentiate them in follow-ups. > > Right now, the 'Please include the string [domain.tld #xxxx] > applies to both queues. That's fine, but it would be > nice if instead of domain.tld, I had queue1 or queue2 > > for the subject line string. > > Basically, it's a non issue, but I was wondering if there is > a simple way to implement this. > > Thanks kindly in advance; > > -- > --- > Chip Mefford > -------------------- > Before Enlightenment; > chop wood > carry water > After Enlightenment; > chop wood > carry water > --------------------- > Public Key > http://www.well.com/user/cpm > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com