Fix templates, use the following code in them: {$Ticket->QueueObj->SubjectTag || $rtname}
On Wed, Jul 8, 2009 at 8:15 PM, Chip Mefford<c...@well.com> wrote: > Ruslan Zakirov wrote: >> > Have you seen subject tag feature? It's a new property of queues you >> > can change via the web UI. > > Hey Ruslan; > > yes, That part I get, however the body of the auto reply > contains contradictory info. > > While the subject will say: > > [queue-name ID#] Blah blah blah, > > in the body of the actual auto reply, it will restate: > ----------- > ... > Your ticket has been assigned an ID of [queue-name ID#]. > > Please include the string: > > [domain.tld ID#] > > in the subject line of all future... > ------------ > > which is contradictory. > > I hope I am making this clear. >> > On Wed, Jul 8, 2009 at 7:17 PM, Chip Mefford<c...@well.com> wrote: >>> >> Been a happy RT user for a few years now, currently running >>> >> 3.8.1. For these last years, I've only had one active queue >>> >> for helpdesk. >>> >> >>> >> I recently had reason to add a second queue for the folks >>> >> doing facilities maintainence. >>> >> >>> >> All iz well. But since I now have 2 queues, I was wondering >>> >> if there was a way to differentiate them in follow-ups. >>> >> >>> >> Right now, the 'Please include the string [domain.tld #xxxx] >>> >> applies to both queues. That's fine, but it would be >>> >> nice if instead of domain.tld, I had queue1 or queue2 >>> >> >>> >> for the subject line string. >>> >> >>> >> Basically, it's a non issue, but I was wondering if there is >>> >> a simple way to implement this. >>> >> >>> >> Thanks kindly in advance; >>> >> >>> >> -- >>> >> --- >>> >> Chip Mefford >>> >> -------------------- >>> >> Before Enlightenment; >>> >> chop wood >>> >> carry water >>> >> After Enlightenment; >>> >> chop wood >>> >> carry water >>> >> --------------------- >>> >> Public Key >>> >> http://www.well.com/user/cpm >>> >> _______________________________________________ >>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >> >>> >> Community help: http://wiki.bestpractical.com >>> >> Commercial support: sa...@bestpractical.com >>> >> >>> >> >>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> >> Buy a copy at http://rtbook.bestpractical.com >>> >> >> > >> > >> > > > > Chip Mefford > -------------------- > Before Enlightenment; > chop wood > carry water > After Enlightenment; > chop wood > carry water > --------------------- > Public Key > http://www.well.com/user/cpm > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com