Yes, it is.
You only have to define the custom field (Configuration->Custom Fields)
and ensure that it "Applies to" "Tickets" when you create or modify it.
Then go to the link "Applies to" just above, in the upper menu bar, and
check the queues where you want to apply the custom field.
Alternatively, you can perform this second step in the queue
configuration (Configuration -> Queues -> [Queue Name]-> Ticket Custom
Field) and check the custom fields that you want to apply to this queue.
So it works for me in RT 3.8.4.
Regards,
Carlos
Rich West wrote:
By correct result, I meant that it would do what I was trying for:
o Custom Field associated to all tickets regardless of queue
o Custom field associated to all tickets in queue A
o Custom field associated to all tickets in queue B
Is this possible?
-Rich
On Wed, 08 Jul 2009 14:06:54 -0700, Kevin Gagel wrote: I'm not sure what
you mean by correct result. But I recently figured out a problem I was
having with queues and custom fields. Mine related more to a dashboard's
ability to see the custom field. It seems that if the custom field is a
queue only field then the dashboard cannot be setup to show a column using
that custom field. On the other hand if the custom field is setup as a
global field it shows up readily as choice for a column to be picked as
displayable in the dashboard.
I've setup my install so that custom fields intended for a queue are only
there and ones that should be in all queues are globally setup. Perhaps
that is what you need to do...
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