On Wed, Jul 22, 2009 at 14:13, Scott T. Hildreth<shild...@scotth.emsphone.com> wrote: > Can someone please explain or point me to the docs on how > the comments work for email. I'm sure it is right under my > nose, but all I can find is how to setup the rt-mailgate. You need a separate email address routing to RT with the --action set to comment. I recommend using --action correspond --extension action though.
Then qu...@rt.example.net is correspond and queue+comm...@rt.example.net is comment. > Does RT parse the ticket number from the subject? Yes, but that has nothing to do with comments per se. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
