You're right, see your pain. I think member_of option in the Users plugin can help with this issue. Try attached patch, documentation included.
On Fri, Jul 24, 2009 at 3:24 AM, Tim Gustafson<t...@soe.ucsc.edu> wrote: >> There is no such option at this moment except extending >> Users plugin of the shredder. > > Is there a "suggestion box" for new features? This seems like a pretty > glaring oversight. Surely mine can't be the only organization with > privileged users who aren't always attached to tickets. > > I have about 30 privileged users, and maybe 500 other unprivileged actual > users that have requests in the system, and a total of 4,130 records in my > "Users" table. Probably 3,000 of them are users that were auto-created when > RT received SPAM. > > We're auto-deleting tickets after 5 years of inactivity, but it seems that in > the current implementation, auto-created SPAM users can never be > automatically deleted. > > Tim Gustafson > Baskin School of Engineering > UC Santa Cruz > t...@soe.ucsc.edu > 831-459-5354 > -- Best regards, Ruslan.
RT-3.8.4-shredder_member_of_option_users_plugin.patch
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