I have repeatedly found problems where people can mistakenly affect large batches of tickets. The answer provided by Best Practical has been to remove ModifyTicket right from people. So after upgrading to 3.8.4 I went ahead with this.
Now nobody can close tickets. Yep, that's right -- can't even mark them resolved. Brilliant. Obviously this is a non-op, and I had to give the ModifyTicket right back to everyone. BPS: what kind of patches will you accept to break ModifyTicket into some distinct rights groups so that normal operations: close tickets, reassign tickets, etc can be done by users, without giving them the rights to batch modify and update hundreds of tickets? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com