I've asked about this before and they seem unwilling to accept patches
to fix this behavior. But I totally agree with you ;-)
On Jul 22, 2009, at 7:39 AM, Steve Hopps wrote:
It seems there is no way to give someone permission to simply
reassign a ticket which is already owned. No matter what, you must
'steal' the ticket, then reassign it.
From a manager's perspective this is kind of a pain (I teased my
boss "I know it's a whole extra click!"), would it be possible for
this to be changed in an upcoming patch so that you can assign a
permission which allows someone to reassign tickets even if they are
not the owner?
-Steve Hopps
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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