Hello We have started using RT 3.8.4. and we found a problem with sending attachments within Resolved email.
The template for RESOLVED starts with this: Subject: Resolved: {$Ticket->Subject} RT-Attach-Message: yes when some agent works on ticket, and click on Resolve, he puts some comments and add attachment to that, and finish it, end user receive email but without that attachment. We had same problem in RT 3.2.3 . btw.: Through the "Reply" sending attachment works fine, but throught "Resolve" it doesnt. Do we need to set up something ? RT is running on: OS-Fedora CORE Linux $hostname 2.6.26.8-57.fc8 #1 SMP Thu Dec 18 18:59:49 EST 2008 x86_64 x86_64 x86_64 GNU/Linux DB-mysql Ver 14.12 Distrib 5.0.45, for redhat-linux-gnu (x86_64) using readline 5.0 BR, Miroslav -- View this message in context: http://www.nabble.com/Attachments-missing-in-RESOLVE-email-tp24564511p24564511.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com