Miroslav & William,
I prefer to NOT change RT code if I can get away with it. We like our
comments included on a "resolved" ticket, so we just created a scrip to
send out an Email using our version of the "resolved" template. In our
version, we capture the last comment and put it in the Email. That way
we override RT's normal procedure of not sending out comments in Email
AND we don't have to change the RT code. Just a thought.
Kenn
LBNL
On 7/30/2009 10:26 AM, William Graboyes wrote:
Miroslav,
Yes, just need to select "Reply to Requestors" from the "Update Type:"
Field.
Thanks,
Bill Graboyes
On Thu, Jul 30, 2009 at 10:02 AM, Miroslav Horvath <aveng...@atlas.sk
<mailto:aveng...@atlas.sk>> wrote:
So is there some way how to have attachments in RESOLVE email ?
--
View this message in context:
http://www.nabble.com/Re%3A-Attachments-missing-in-RESOLVE-email-tp24739982p24742609.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
<mailto:sa...@bestpractical.com>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com