Good question. I suppose I was on autopilot somewhat. This group is who is responsible for either resolving the tickets in the queue or triaging and assigning then to other queues. In my thinking I just equated that responsibility with being an AdminCC.
I took your advice and will have them add a saved search for the queue to their RT at a glance, so that it's still front and centre for them. Thanks very much, Mike -------------------------------------------------- From: "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org> Sent: Thursday, July 30, 2009 1:35 PM To: "Michael Ellis" <michael_el...@umanitoba.ca> Cc: "RT-USERS" <RT-Users@lists.bestpractical.com> Subject: Re: [rt-users] Turn off notify adminccs for one queue (does the HideGlobalScrips extension work in 3.8.4?) > If you don't want them notified, why make them AdminCC's? > > Alternatively, jut make blank templates for that queue with the > same name as the global templates the scrip(s) use, and no > messages will be sent. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
